Internal Telesales Executive

Role Overview

Key Responsibilities

• Deliver or exceed monthly and annual sales revenue, tonnage, and contribution margin budgets for the specific targeted products.
• Develop detailed knowledge of direct end use markets for the Product Categories in scope where the internal sales team has a track record of success.
• Manage and maintain a robust new business pipeline process through active prospecting in Winsford chosen markets.
• Maintain accurate, comprehensive records.
• Highlight to External Sales team / Sales Director potential large or long term opportunities raised during telesales activity.
• Ensure collaboration with the internal teams (technical, operations, planning, sales, customer service, commercial) as well as with the other parts of the organisation .
• Follow office procedure fully and accurately with particular attention to commercial and trial processes.
• Provide support to colleagues within the Business Development team as required.
• Work with the Sales Director, Category Manager and Commercial Excellence team to ensure that offers and agreements made are commercially rigorous.
• Implement price movements as required by the business in conjunction with the Commercial Excellence team to ensure the business sustains its margins at all times.
• Maintain effective reporting processes (daily, weekly, monthly, activity, results, and variances).
• Ensure that sales forecasts are submitted accurately and on time.
• Deliver regular feedback regarding market forces and competitor activities.

Key Skills

• Highly results focused with a winning mindset.
• Deep understanding of telephone-based selling and business development processes and evidence of robust adherence to these.
• Provable selling skills, strong negotiation and ability to close.
• Ability to interact effectively at multi-levels.
• Effective time management.
• Strong interpersonal skills.
• MS Office skills with a high level of numeracy and Excel skills.

Key Values

• Proactivity & drive
• Team player
• Customer service orientation
• Stress tolerant
• Flexible & open-minded