Commercial & Operations Director

THE COMPANY

JOB PURPOSE

KEY RESULT AREAS

• Support the branch network throughout the UK.
• Promote a strong teamwork ethos across the geographic business locations and within the Branch Leadership Team’s.
• Promote a strong safety culture in line with both business and legislative guidelines.
• Support delivery and improvement upon budgeted profit levels through continuous improvement of operation effectiveness through sharing best practice across the branches.
• Promote business compliance with all duties and procedures as described in the Code of Conduct.
• Strive to achieve customer satisfaction at all times.
• Maintain a high calibre of staff by coaching and mentoring both teams and individuals.
• Ensure that the quality of customer service within the business areas is appropriate and robust to sustain longer business growth.
• Lead stock management coordination and branch network, and drive transport efficiencies.
• Manage and coordinate inter branch resource transfers.
• Contribution to monthly financial reporting process to support accurate branch reporting.
• Support branch cash collection and debt resolution.

DIMENSIONS

• Line management report to VP - Europe.
• Development of multiple relationships across geographical areas.
• Operational objectives through strategies, objectives and implementation for continuous improvement.
• Through the management of Brand Access Solutions services, provide optimal opportunity for increased transaction and wider commercial growth with multiple customers.