Contracts Manager (Scaffolding)

Birmingham

permanent

Competitive Salary

ROLE OVERVIEW

We are proud to be working alongside Brand Access Solutions, the UK's leading scaffolding and access solutions provider, who require a highly competent Contracts Manager to join their Ipswich Branch.

JOB PURPOSE

To oversee management of projects and ensure they are run and completed in accordance with the agreed contract terms, company procedures, with excellent customer service and within budget.

KEY RESULT AREAS

Completion of contracts, within company procedures, to programme and within budget
Achievement of targets set for revenue, labour costs, profit and AFR
Ensure quality workmanship and customer service, with high levels of customer satisfaction
Ensure compliance with company procedures
The safeguarding of company equipment and materials
Promote a safety culture across project teams

KEY RESPONSIBILITIES

Manage and give leadership to the Site Service Managers and/or site teams, including recruiting and developing individuals
Monitor progress to ensure that contracts are being progressed safely, within budget and to programme
Oversee the recruitment and management of site based operatives, ensuring the optimum level of skill mix is maintained, quality workmanship and superior levels of customer service are provided on site, maximum productivity is obtained and employee relations issues are resolved
Ensure effective communication between the branch and site teams
Attend site where required, promoting a positive image of the company to customers and employees
Ensure all employees, sub-contractors and visitors are in compliance with Health and Safety policies, procedures and practice
Achieve the target AFR, ensuring that any accident or near miss is properly investigated and accurately recorded
Foster positive customer relationships and resolve any customer issues arising to mutual satisfaction
Ensure that regular scaffold inspections are carried out to monitor compliance with safety standards
Ensure all works are completed to company standards prior to hand-over
Ensure that all documentation is completed accurately and to the agreed timescales, (including timesheets and handover certificates)
Provide any required support to the billing process
Plan material and labour requirements for new jobs. Attend pre-contract meetings
Provide information to the Regional Manager and/or Operations Manager for forecasting revenue
Oversee control of labour costs. Ensure action plans are implemented to reduce labour where targets are being exceeded
Provide information and reports as requested by the branch and central teams
Support and promote a team culture and company values

KEY WORKING RELATIONSHIPS

Internal: Reporting into the Branch Manager. Liaising closely with colleagues in the branch, safety and operations teams.

External: Key customer and site contacts.

PERSONAL ATTRIBUTES

Technical knowledge and experience working within the scaffolding sector.
Sound knowledge of site work, procedures, products and the application of health and safety.
Experienced in managing employees.
Able to build and maintain good customer and employee relationships.
High level of self discipline and a clear commitment to achieving results.
Ability to work under pressure.
Can remain objective when dealing with and resolving conflict.