Customer Relationship Executive

Role Overview:

Key Accountabilities:

• Manage customer forecasts via weekly agreed customer conference call slots
• Feedback any intelligence gathered to the business
• Stock Sheet Management
• Aged Stock management – utilise the reports provided by the Customer Care Administrators to ensure aged stock is effectively managed, to ensure monthly budget / KPI targets are met /exceeded.
• Provide monthly anticipated Sales information / data
• Studio Tracker Maintenance
• Artwork Approvals – ensure the process is followed via the Studio process controls
• Origination Purchase Order requests
• Press Pass preparation and hosting of customer Press pass visits where Sales manager not available
• Manage organic account growth through proactive customer contact calls
• Support External Sales providing customer information gathered from proactive contact calls / visits etc.
• Communicate innovation developments to the customers as and when applicable
• Despatch / Trial follow up calls & feedback
• Attend customer visits where required / requested with External Sales / Customer Care Manager
• Ensure regular account reviews are held with the External Sales Managers
• Complaint handling – ensure complaints are managed through to close off and communication with the customer

Key Responsibilities:

• Liaison with Customer Care Administrators
• Liaison with primary support functions including Studio, Planning, Materials, Technical, etc
• Maintenance of CRM system when implemented
• Answer telephone calls from potential customers who are responding to marketing / telesales materials / initiatives
• Contact customer to follow up on initial interaction.
• Liaise with planning / supply chain when campaign runs are identified
• Attendance at meetings such as DMS / SIOP as and when required to support Customer Care Manager

Personal Specification:

• Build, develop and maintain strong customer relationships
• Experience within a fast-paced manufacturing environment.
• Commercial awarenewss
• IT savvy.