Customer Service Administrator

Role Overview:

You will be expected to:

• Work with a cheerful, positive and flexible outlook, ready to support both the internal and external Customer Care / Sales teams.
• Prioritise workload to ensure that the deadlines set are achieved.
• Understand the nature of the business and the commercial implications of the sales / customer relationship.

Key Responsibilities:

• Sales Order Entry
• Maintain Despatch Schedules
• Running morning reports for Customer Care Team
• Order bank maintenance and invoicing
• Liaison with Planning to check status on jobs to be able to report on to Customer Relationship Executives
• Price checks and acknowledgements
• Brief Artwork into Studio via correct process / gates
• Preparation of Aged Stock Reports for the Customer Relationship team

Support Functions:

• Provide holiday cover for both Administration and Customer Relationship team
• Assisting with answering incoming calls "within 3 rings" and attending meetings to support where requested by your Line Manager
• Reception cover
• Continuous Improvement project work

Personal Specification:

• Meticulous attention to detail
• Excellent communicator (written and verbal)
• Organised and calm under pressure
• Friendly, approachable and flexible - a team player
• Professional and smart appearance
• Proactive, positive, enthusiastic - demonstrates "cando" attitude
• Commercially aware

Qualifications and Experience:

• Previous experience within Customer Care environment essential.
• Able to demonstrate competent & efficient administration experience.
• Computer literacy - MS Outlook, Excel, Word, PowerPoint.
• Excellent telephone manner.