Lettings Coordinator

Role Overview:

Key Responsibilities:

• Administer lettings cases efficiently from application to move in.
• Follow company process, policy and procedure.
• Ensure full legal compliance on all cases.
• Delivering world-class customer service at all times to Landlords and Tenants.
• Developing a working relationship with field-based lettings team.
• Ensuring high levels of communication at all times with all parties.

How will you do it?

• Working methodically through case load based on priority order.
• Ensuring all cases moving in within 7 days have a Gas Safety Cert on file or ordered.
• Send all cases to compliance check with money received and agreement on file.
• Work through the process chronologically with all steps completed at earliest opportunity.
• Communicate with all Landlords and Tenants every 48 hours as a minimum.

Experience and Skills:

• Property Management/Estate Agency/Lettings experience would be highly advantageous.
• Highly organised with the ability to multi-task.
• Strong administration skills.
• Excellent attention to detail with a methodical approach.
• Ability to demonstrate world-class customer service.
• IT Savvy.
• ARLA qualification desirable but not essential.