Quality Manager

THE COMPANY

ROLE OVERVIEW

KEY RESPONSIBILITIES

• Responsible for implementation and management of the Product Safety and Quality Management System.
• Responsible for ensuring that the Product Safety and Quality Management System is being followed.
• Work in conjunction with Manufacturing Management to ensure that all manufacturing and Quality Assurance procedures are being performed.
• Responsible for ensuring that all quality personnel are trained to perform their respective job functions.
• Participate in the establishment of quality specifications.
• Visit customers and suppliers when necessary.
• Responsible for all activities associated with internal and external audits.
• Manage customer complaint and reject process to ensure accurate root cause analysis, timely response, and determination and implementation of corrective actions.
• Monitor site quality metrics and develop counter measures as needed.
• Work with manufacturing to ensure product conformance through documented process monitoring and process controls methods.
• Perform other assignments as requested by the Plant Leadership and Quality Director.

QUALIFICATONS, EDUCATION & EXPERIENCE

• Relevant Degree/Diploma plus five years’ experience in Quality/Manufacturing or ten years’ relevant experience.
• Prior audit experience and knowledge of BRCGS Packaging Materials, ISO 9001, GMP, GFSI required.
• Level 3 Award in HACCP for Food Manufacturing desirable, but not essential.
• Strong data management skills preferred.
• Demonstrated understanding of fact-based decision-making and analytical processes related to quality management and process improvement.
• Effective coaching, training and facilitating experience.
• Experience using Microsoft Office Suite (Word, Excel, Power Point).
• Maintains strict confidentiality and protects privacy of confidential/sensitive information.
• Exceptional time management and organisation skills.
• Proactive; exercises sound judgment and decision making; able to identify problems and needs, and develop solutions and/or options.
• Excellent interpersonal skills.
• Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.